Front Desk Receptionist - Medical

Benefits

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more.

Location:

Fitchburg, MA

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

• Receives and directs incoming patients
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for check‑in, encounter form production, and check‑out
• Assists walk‑in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk‑in appointments, in collaboration with the Nurse of the Day
• Schedules patient appointments according to established protocol
• Provides coverage to Medical Records as needed
• Managing patient care is a team effort that involves clinical and non‑clinical staff interacting with patients

• High School Diploma or GED required;
  Associate Degree in secretarial science or equivalent preferred
• Bilingual in Spanish is a plus
• 1-year similar work experience or in a medical office environment preferred
• Computer skills for accurate data entry
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast‑paced, high‑telephone‑call‑volume office environment

Full‑time

Entry level