Store Manager - Gardner

Position: Store Manager I - Gardner
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* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
* Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
* Accountable for achieving both Store and individual performance metrics
* Requires knowledge of the business, banking and bank operations
* Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
* Provides coaching, mentorship and guidance to teammates
* Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
* Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
* Originates loan applications, handles Conditions of Lending and conducts loan closings
* Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
* Undergraduate degree or equivalent experience
* 3+ years relevant experience required (retail, customer service, and/or financial services industries)
* Business development skills, including ability to conceptualize and implement strategies
* 1+ years leadership and coaching experience required
* Small Business and Consumer lending experience preferred
* Knowledge of Bank product lines and services as well as an understanding of Store operations and security
* Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
* Strong financial analysis skills
* Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
* Excellent verbal and written communication skills
* Demonstrated ability to lead and motivate team members
* Proficient with Microsoft Office suite
* Notary License (preferred)
* Manages the service and advice team promoting a positive customer and colleague experience
* Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
* Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
* Actively promotes the…