Customer Service Representative

• Process customer orders by phone, email, online, mail, and fax
• Accurately enter orders into the ERP system, schedule orders, and coordinate releases to Shipping
• Answer customer questions regarding accounts, pricing, sizing, order status, and changes
• Set up new customer accounts and assist with credit references and account follow-up
• Handle invoicing, credits, credit adjustments, rebilling, and Return Authorizations
• Work closely with Materials, Production, Inventory Control, Tech Support, and Shipping to resolve customer needs
• Communicate order changes and updates to customers in a timely manner
• Assist with month-end reporting and other administrative tasks
• Provide backup coverage for the switchboard and front desk as needed

What We’re Looking For:

• 2+ years of customer service experience
• Experience in a manufacturing or production environment a plus
• Strong attention to detail and accurate data entry skills
• Experience working in an ERP system
• Solid Excel skills, including the ability to create spreadsheets using formulas
• Strong written and verbal communication skills
• Ability to manage multiple priorities, work under deadlines, and follow through on customer requests
• A customer-focused, team-oriented approach

If you're looking for a stable customer service opportunity where you can work closely with customers and multiple internal teams, we'd like to hear from you!