Customer Service Representative | Technical Support; Mobile

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a digitally‑savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

This job posting is for our New Hire Class starting January 23, 2026.

This is an on-site position located in Garfield Hts., OH.

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

• Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolving mobile customer inquiries while creating best‑in‑class customer experiences
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our lively environment.

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi‑tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem‑solving, professional, resilient

• Tools + Tech: Work with innovative customer service technology and information systems
• Supportive Teams: Learn from managers and work with team‑oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

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Base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of incentive‑based compensation such as bonuses.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.