Supervisor of Field Operations

Welcome!

Supervises technicians and helpers who are installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work.

Work is performed under the direction of the General Manager.

Key Responsibilities:

Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer

Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company product sand services; reinforcing safety rules and practices, and current and future goals and objectives.

Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.

Trains employees on technical skills, company processes and procedures, and safety rules and practices

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Ensures company property, vehicles, and tools are being used, maintained and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities

Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.

Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives

Serves as a resource to the sales staff on technical issues regarding products and services

Assists the General Manager with administrative tasks and other duties as needed or assigned

As needed to meet customer needs, performs service, maintenance, and installation work Performs similar/other duties as needed or assigned

Qualifications/

Skills:

High school diploma or GED with additional training and 5 plus years’ experience in HVAC with technical training certification required

Demonstrated basic leadership skills

Demonstrated ability to train others in technical skills and effective customer service

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications required

Advanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision

Proficient and able to install a basic duct fitting

Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.

Ability to calculate heat gain and loss on buildings using approved methods

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver’s license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch,…