Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belongs. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

As a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business. This role is not remote and requires in-person work. A flexible part-time schedule starts in the fall to prepare for the busy tax season; from January to April you will transition to full-time, including evening and weekend hours as needed.

• Provide leadership over three H&R Block tax offices and lead the customer-centric teams in those offices.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices, by training and coaching associates and recognizing outstanding contributions
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course*

We believe in investing in our people and supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)
• More benefits at

We are committed to a Connected Culture where trust, care, and connections help us work together and create an environment where everyone belongs as part of a larger team.

H&R Block is an equal opportunity employer and values diversity in the workplace.

The pay range for this position is listed below and local minimum wage laws apply. Qualified candidates may participate in incentive plans and benefit programs. Pay range: $15.00 - $40.00/hr.