Client Billing Coordinator

Baker Botts is a leading international law firm recognized for its deep understanding of the industries it serves. With offices across major global markets, the firm delivers sophisticated legal services while cultivating a collaborative, inclusive culture where both attorneys and professional staff contribute to client success and organizational excellence.

ABOUT THE ROLE

Baker Botts is seeking a Client Billing Coordinator to join the Financial Services - Client Billing team. This role supports the Client Billing Manager by providing essential billing services and information to lawyers, staff, and firm leadership to help ensure accurate and timely client billing.

The position handles general billing functions and supervises client billing staff within the assigned office, including staff located in other offices. This is a firmwide, full-time, fully remote, non-exempt position reporting to the Client Billing Manager.

WHAT YOU'LL DO

Primary Responsibilities

• Manage client billing from start to finish, including processing invoices in the billing software, distributing monthly prebills and reports, reviewing and correcting prebills, and generating final invoices for clients.
• Meet established KPIs, maintain an accurate and current billing inventory, and promptly escape outstanding issues through appropriate channels.
• Maintain accurate and complete client billing records and client/matter information in the billing system, including addresses, rate structures, and billing templates.
• Coordinate electronic invoicing, transmit invoices, and resolve issues in a timely manner.
• Prepare invoice write-off forms at the direction of billing attorneys and provide detailed reports and analyses of client billing activity and historical data.
• Communicate professionally with Partners about billing inventory, matter progress, outstanding receivables, and client-specific billing requirements; advise on appropriate billing actions and potential collection issues.
• Respond to inquiries, troubleshoot issues, and handle special requests from attorneys, paralegals, and administrative staff.
• Collaborate with Rates Control to implement, update, and maintain client-matter rate structures and cost exceptions in accordance with attorney/client instructions, client guidelines, and Firm policies.
• Prepare aged accounts receivable reports and respond to client-related A/R audit inquiries accurately and promptly.
• Maintain documentation for special fee allocations to record additional collections attributable to timekeepers assigned to clients or matters.

Additional Responsibilities

• Monitor team performance against KPI targets and coach, guide, and support staff to ensure accurate and timely completion of work.
• Oversee daily workflow, assign tasks, resolve work-related issues, and ensure adherence to billing procedures and Firm policies.
• Review team output for accuracy, completeness, and compliance with billing guidelines and client requirements; track workload and capacity, identify bottlenecks, and adjust assignments to meet deadlines.
• Train new and existing staff on billing procedures, software updates, e-billing requirements, and best practices; maintain communication with partner offices and follow up on outstanding prebills.
• Escalate unresolved issues, identify process gaps, recommend improvements, and help implement workflow enhancements.
• Approve weekly timecards, conduct bi-monthly one-on-one check-ins with Billing Staff, and participate in annual performance evaluations and staff development.
• Perform additional responsibilities and projects as assigned.

WHAT YOU'LL BRING

Required

• Strong organizational and analytical abilities, including the ability to prioritize multiple tasks, meet deadlines, and perform work requiring advanced…