HR Generalist, Payroll & Operations

Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.

Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.

Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.

Why Join Convo?

At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.

• Make a difference. Help improve communication accessibility and create meaningful connections every day.
• Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
• Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
• Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
• Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.

We're looking for a detail-oriented, proactive HR Generalist, Payroll & Operations to join our global People & Culture team!

In this role, you'll play a key part in supporting our employees and ensuring the smooth operation of our payroll and HR processes. You'll manage payroll administration across the United States and Canada, support People Operations for our corporate workforce, and help strengthen the systems and processes that contribute to a positive employee experience.

You'll also serve as a trusted resource for our US corporate employees and managers, providing guidance on HR policies, workplace matters, and day-to-day employee relations concerns.

This is an opportunity for someone who enjoys balancing hands-on HR operations with problem-solving, process-improvement, and meaningful employee interactions. You'll work closely with People & Culture leadership and cross-functional teams while taking ownership of important initiatives.

• Manage US and Canada payroll administration, ensuring accurate and timely processing for salaried, hourly, and Video Interpreter employees.
• Process payroll transactions, including compensation changes, bonuses, commissions, overtime, deductions, and off-cycle payments.
• Manage payroll deductions, contributions, and remittances, coordinating with the Benefits & Leave team to ensure accurate processing and reconciliation.
• Investigate payroll discrepancies, interpret applicable wage and payroll requirements, and implement appropriate corrections.
• Partner with People & Culture leadership and Finance on payroll reconciliations, audits, year-end tax reporting (including W-2s and T4s), Canadian Records of Employment (ROEs), and regulatory compliance.
• Maintain payroll systems, records, and internal controls while identifying…