Dispatcher, Customer Service​/HelpDesk

On - Time Experts

Job Type: Full-time IN-Office Position

On Time Experts delivers excellent plumbing, heating, and air conditioning repairs and upgrades throughout the DFW area. We take pride in providing our customers with world-class service.

At On Time Experts we have an upbeat and fun work environment. Music playing from the overhead speakers, occasional dance sessions, complimentary coffee bar, and catered lunches when sales goals are met, monthly company rally meetings. These are just some of the regular perks of working with On Time Experts.

We’re looking for friendly, motivated individuals who genuinely enjoy connecting with and helping others. Join a supportive, fun-loving team where your organizational skills and attention to detail will truly shine. You have a natural talent for making people feel heard and cared for, even in the busiest moments. Your ability to stay organized and communicate effectively makes you the perfect fit to match customers with the right solutions.

If you’re ready to make a positive impact every day while working in a dynamic environment, we’d love to have you on our team!

Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers’ homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently.

Our tight-knit team is more than just top-notch home services - at On-Time Experts, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!

• $20.00 - $22.00/hour starting pay
• Health (with a fully company-paid option), dental, vision, and life insurance
• 40 hours of Paid Time Off
• 6 Paid Holidays + 1 Floating Holiday in your birthday month

Monday-Friday 10am-7pm, 12pm-8pm

• Dispatch technicians to urgent customer needs
• Work alongside managers to coordinate jobs across multiple technicians
• Update customers on timing changes and rescheduling as needed
• Answer and schedule incoming service calls
• Ensure timecards are completed correctly throughout each day
• Complete/schedule return service calls as needed

• Previous dispatching experience desired, service dispatching experience strongly preferred
• Customer orientation and ability to adapt/respond to various personality types
• Friendly and welcoming phone presence

• High school diploma or equivalent
• Able to reliably commute to our office
• Willing to undergo background and drug tests in accordance with state and federal law

2914 National Ct, Garland, TX 75041