Teller, Customer Service​/HelpDesk

What we can offer you:

• Career Growth – promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan

• Introduce and refer customers to the platform through routine interactions.
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests.
• Must successfully complete Comerica's Teller Training Program.
• Follow company policies and procedures, regulations and security procedures, and complete necessary documents.
• Use the provided electronics to document all transactions during the shift.
• Reconcile all transactions during and at the end of the shift.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Resolve basic customer complaints.
• Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

• Complete assigned daily planning activities.
• Act as a digital ambassador to transition customers to digital solutions.
• Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follow up on a timely basis.

• Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.
• Ensure compliance and completion of necessary compliance related training.
• Adhere to all Banking Center Risk Assessment and Compliance Standards.
• Control and mitigate losses by following policies and procedures.

• Consistently impact the efforts that improve Banking Center Collaboration.
• Identify opportunities to add value to customers by introducing them to partners.

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college.
• 1 year of experience in customer service.
• 1 year of experience with personal computer, systems data entry or internet search.
• Preferred qualifications:
  
  Cash handling experience in a retail or financial services environment;
  Proficient with utilizing and navigating a computer system.

Work Best Category:
Category A – 100% in the office.

Hours:

8:30 am to 5:30 pm Monday–Friday; 8:30 am to 12:30 pm Saturday; working hours will be scheduled during the listed timeframe.

Salary:
To be determined based on individual experience.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, and support health, well‑being, development and security for our colleagues and their families. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future.

Your salary will be commensurate with your work experience and our programs are reviewed regularly to remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. Your and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses.

We also have a variety of time off programs for vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to…