Customer Support Representative - Fintech

Exciting News: RAM Requirements Have Been Reduced to Just 8GB! Join an innovative financial services program requiring dedicated customer support specialists.

Start Earning from Day One with Paid Certification! If you have a background in customer service and seek flexible opportunities, consider this role on the Arise® Platform. We need enthusiastic individuals to assist customers with their financial transactions. We welcome problem solvers ready to tackle basic inquiries about electronic payments and services while thriving in a fast-paced, high-call volume environment.

The Arise® Platform connects you with remote customer service roles for well-known brands, allowing you to provide excellent support from the comfort of your home while increasing your income.

• Handle inbound calls from bank partners, merchants, and cardholders, providing solutions to their inquiries and concerns. Some inquiries may require technical assistance.
• Deliver top-notch service by actively listening and helping customers find the best possible solutions.

• A minimum of one year of recent experience in inbound call support within a customer-facing Financial Services environment.
• Experience in Financial Services support is preferred but not mandatory.
• A quiet and secure workspace to effectively handle a steady flow of calls.
• A wired internet connection with the required speeds (ping 25 Mbps; upload 10 Mbps; minimum 8 GB RAM).
• A High School diploma or equivalent.
• A background check and drug test will be required.

• Two or more years of experience in a customer-facing call center position, ideally related to online bill payments, financial institutions, or technical support.
• Proficient in using customer service software or CRM systems and providing support via email, chat, or video calls.

No degree necessary! This is a fantastic remote opportunity for anyone eager to invest in themselves and work hard on their own terms. You can either set up your own customer support business or work as an agent for a partner company already on the platform. Note that some clients may require ongoing certification and a background check and drug test are mandatory.