Customer Service Rep II​/Garland, TX; Onsite

Customer Service Rep II/Garland, TX (Onsite)-6 months Suncap Technology
• Garland, TX, United States

• Promptly process incoming orders received from external customers via email, phone, fax and EDI.
• Coordinate and communicate with several internal departments on a daily basis to ensure customer requirements are met. This includes working directly with production scheduling, shipping, purchasing, sales, quality control and other internal departments across five Coil coatings plants throughout the US.
• Maintain customer-required metrics and recurring reports.
• Track shipments and work with carriers to ensure timely order delivery.
• Work with outside warehouses to ensure orders are shipped and invoiced and inventory is accurate.
• Investigate aged inventory and work with demand planning, sales and CS team to determine solutions to stagnate inventories.
• Enter customer complaints in detail utilizing Sherwin-Williams' internal quality system.
• Follow-up on customer issues timely and obtain support with key personnel as needed.
• Apply departmental policies and procedures to resolve complex situations.
• Ability to see inconsistencies and offer suggestions for improvement.
• Work in a close team-environment to provide necessary support to ensure customers receive stellar service.
• Performs other duties as assigned.

• 1-2 years of customer service experience
• High school graduate
• Post-secondary education is preferred but not required
• Excellent verbal and written communication
• Positive attitude and team oriented.
• Attention to detail and accuracy skills.
• Strong analyzing and problem solving skills.
• Exceptional organizational skills.
• Ability to work in a fast-paced environment.
• Adaptable to changing routines and situations.
• Ability to take initiative and maintain total account ownership.

Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.