Site Engineer II

Site Engineer II

Site Engineer II position is a contributing member of the site level Data Center Operations team assigned to one or more of our data center properties and reporting directly to the Manager Engineering Operations. The role requires experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems, and competency in either electrical or mechanical work.

• Contribute to daily site operation, including creation and modification of site operating procedures.
• Contribute to creation of change management tickets and timely incident reporting.
• Perform site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of availability.
• Gain a complete understanding of the following DLR and site related items:
  • Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy.
  • Equipment nomenclature standards and equipment locations.
  • Facility drawings and equipment specifications.
  • Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
  • Customer SLA’s and engineering specific lease obligations critical to data center operations.
  • Facility top 20 EOP’s.
  • BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends.
  • DLR event management, event escalation, and incident reporting procedures.
  • Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
  • Create/edit/resolve/close incident reports following a site incident.
  • Maintenance and Operations Standards.
  • Digital Realty’s Environmental and Occupational Health and Safety standards.
• Gain a complete understanding of all aspects of data center operations, including operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and compliance with all customer SLAs.
• Supervise construction activity and installations as required.
• Execute site specific change management processes, including creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs, and oversight of those maintenances as they are carried out.
• Effectively troubleshoot site mechanical and electrical systems.
• Respond to unplanned events without immediate supervision.
• Efficiently complete rounds/inspections and detect anomalies during those rounds.
• Develop or improve SOPs for site specific equipment.
• Gain a good understanding and knowledge of the local customer’s business and datacenter operation.
• Support various accreditation initiatives, including, but not limited to, SSAE
  16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
• Complete DLR Critical Awareness Training.

• At least 3 years of experience in mission critical facilities operating/engineering or equivalent equipment experience, including assets associated with mission critical engineering relevant to the site (UPS, HVAC, generators, fire/life safety systems).
• Hands‑on electrical or mechanical skill and competence in the area of non‑expertise (e.g., electrical expertise with mechanical competence, or vice‑versa).
• Strong knowledge of various UPS systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment risks (N+1, 2N, ATS/ STS, Failover Scenarios).
• Strong knowledge of energy efficiency principals.
• Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally and in writing to sensitive issues, complex inquiries or complaints.
• Detail oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or Auto Cad.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
• Physical ability to lift and handle up to 50 pounds, bend, stoop and stretch as required for placement and retrieval of network devices, materials, or equipment; work under a raised data center floor; climb ladders up to 16 feet to reach plenum spaces.

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Our global platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges.