Senior Accounts Receivable Analyst

The Senior Collections Analyst is responsible for managing a high‑value portfolio of commercial accounts, ensuring timely payment, resolving complex customer issues, and driving improvements. This role partners closely with Billing, Cash Applications, Sales, and Finance to reduce aging, prevent disputes, and streamline processes. The ideal candidate brings strong analytical skills, excellent communication, and deep experience in commercial collections within a fast‑paced environment.

• Manage a designated portfolio of commercial accounts; monitor aging, follow up on past‑due balances, and secure timely payments.
• Research and resolve escalated issues including short‑pays, unapplied cash, chargebacks, invoice discrepancies, and rejected payments.
• Document all collection activity, customer commitments, and resolution steps accurately in the company’s ERP and workflow tools.
• Collaborate with Billing to identify and correct invoicing errors, purchase order failures, or customer portal rejections.
• Partner with Cash Applications to address payment posting issues, unmatched remittances, and reconciliation variances.
• Serve as the primary escalation point for complex account issues requiring cross‑functional problem‑solving.

• Work closely with Sales, Customer Service, Billing, and Cash App teams to streamline operations and reduce recurring issues.
• Support customer inquiries related to invoicing, statements, and account reconciliations.

• Monitor key metrics including DSO, past‑due trending, unapplied cash, and dispute volumes; prepare weekly and monthly reporting.
• Analyze root causes driving late payments or operational inefficiencies and recommend improvements.

• Identify opportunities to enhance collections strategies, improve customer communication workflows, and reduce manual processes.
• Contribute to SOP updates, training materials, and continuous improvement initiatives across the AR function.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 4–6+ years of experience in commercial or B2B collections, credit, or accounts receivable.
• Experience working with ERP systems such as JD Edwards
• Strong analytical, communication, and customer‑service skills with the ability to manage a large portfolio independently.
• Proficiency in Excel; experience analyzing aging reports and reconciliation data.