Onboarding Specialist; Home Health Care ; _Garland, TX

Onboarding Specialist (Home Health Care Experience) – Garland, TX

We are looking for a compassionate and organized Onboarding Specialist to join our home health care team. In this role, you will welcome new patients, ensure they understand our services, and provide a warm and supportive introduction to their care journey. You’ll be the first point of contact for new patients and families—helping them feel comfortable, informed, and confident as they begin home health services.

Salary
: $15.00/hr – $21.00/hr (based on skills and experience)

Job Type
:
Full-time
Typical Start Time: 9:00 AM
Typical End Time: 5:30 PM

Responsibilities
:

• Conduct welcome calls to new patients and introduce them to our home health services.
• Verify patient information and confirm their understanding of the care process.
• Address initial questions or concerns from patients and family members.
• Provide an overview of what to expect during their home health care experience.
• Ensure all onboarding documentation is completed accurately and in a timely manner.
• Communicate relevant patient details to nursing and administrative teams.
• Follow up with patients as needed to enhance their onboarding experience.
• Maintain detailed and accurate records of patient interactions.
• Coordinate care efficiently with ancillary companies and departments.

Requirements
:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in home health, healthcare administration, or patient services preferred.
• Excellent verbal and written communication skills.
• Compassionate, patient‑focused, and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and comfortable learning new software systems.
• Ability to work both independently and as part of a team in a fast‑paced environment.

Benefits
:

• Competitive hourly pay ($15.00 – $21.00 per hour)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Supportive and collaborative work environment
• Opportunities for career development and growth

Additional Information
:

• Entry-level position.
• Full-time employment.
• Job is open to military experienced candidates, all ages, and those without a college diploma.
• No remote work; work is based in Garland, TX.