Regional Product Specialist, P25, DMR LMR, PLTE & Dispatch Communications

Regional Product Specialist, P25, DMR LMR, PLTE & Dispatch Communications

Bearcom Garland - Garland, TX 75041

Position Title:
Regional Product Specialist – P25/DMR LMR, PLTE & Dispatch Communications

Bear Com is North America’s largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, Bear Com delivers mission-critical solutions including two-way radio systems, DAS, BDA, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial and transportation customers.

The Regional Product Specialist is a highly experienced and technically proficient subject matter expert responsible to support local and enterprise level deployments, integration, and optimization of mission-critical communications systems, including Motorola Capacity Max trunked radio systems, Avtec Scout dispatch consoles, P25 infrastructure, Ericsson DOT PLTE and a wide range of LMR (Land Mobile Radio) equipment. This role requires deep hands‑on expertise, strong customer‑facing skills, and the ability to lead and manage complex installations and troubleshooting efforts across multiple sites.

This includes mentoring local teams on proper installation procedures and best practices, managing integration, and optimization of critical communications system. This role will drive consistency, quality, and excellence in project execution across Bear Com’s international service footprint.

• Advise, mentor, lead, and local support teams on best practices for installations, upgrades, and maintenance of PLTE, DMR, and P25 critical communications systems to include RF sites, infrastructure, and console systems.
• Manages resources for deployment of complex systems.
• Serve as the subject matter expert (SME) for PLTE and LMR technologies, including analog, digital, P25 and trunked systems like Capacity Max, Link Capacity Plus, Avtec Consoles, Ericsson Dot, and associated infrastructure to include proper equipment grounding and best practice installation procedures.
• Manages the integration and optimization of critical communication systems.
• Provide technical guidance and hands‑on training to field technicians and customers.
• Collaborate on pre‑sales documentation and solution design with engineering and sales teams to ensure solutions meet customer requirements.
• Conduct site surveys, advance system testing, and develop acceptance and testing procedures when required.
• Troubleshoot and resolve complex system issues, both remotely and on‑site to support and mentor local service teams.
• Create and maintain detailed documentation of system configurations, installation procedures, build books, and as‑builts.
• Stay current with industry standards, emerging technologies, manufacturer certifications and vendor updates.
• Drive continuous improvement and quality across local service branches by mentoring, quality assurance checks, and leveraging lessons learned, automation, and process refinement.
• Mentor and develop high‑performing Service teams across Bear Com’s regional service hubs.

• Minimum 10 years of hands‑on experience with Motorola Capacity Max systems, Avtec Scout consoles, Ericsson Dot PLTE, LMR infrastructure maintenance and installation.
• Extensive knowledge of LMR communications equipment, including repeaters, base stations, subscriber units, and RF infrastructure.
• Strong understanding of IP networking, system integration, and radio frequency (RF) principles.
• High level of experience in troubleshooting, diagnosing, and resolving issues with complex critical communication…