IT Support Engineer Garland
Job in
Garland, Dallas County, Texas, 75049, USA
Listed on 2026-10-15
Listing for:
Alleare Consulting, LLC
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Support Engineer Fulltime
Location:
Garland, Texas Shift: 7:30 AM-4:30 PM
We have an exciting and immediate new job opening for a level 2 Service Desk IT Support Engineer to join our client’s team fulltime at their Garland office and plant location.
This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role is on-site 5 days/week from the hours of 7:30AM-4:30PM CST.
Requirements- 3+ years of Desktop/Service Desk Support.
- Experience supporting Microsoft Windows Operating System.
- Current O365, Intune, and Azure AD experience required.
- Ability to scope and drive technical problems to successful resolution.
- Possess motivation to continue developing their expertise in the areas including, but not limited to:
Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization. - Technical training and experience to include Microsoft Certified Professional certification or training.
- Possess desktop troubleshooting skills and techniques to solve complex issues (printing, applications, networking).
- Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
- Technical knowledge of cabling installation and troubleshooting.
- Configure and deploy workstations, servers, network hardware, and applications.
- Deploy and support mobile devices.
- Support and train the end user on proper use of software and hardware systems.
- Update incident management system with relevant notes and knowledge base information.
- Support our end users with the highest of customer service expectations.
- Occasional travel (1-3 trips per year) to support our remote locations.
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