Enterprise Imaging Applications Specialist

Job Title & Specialty Area:
Enterprise Imaging Applications Specialist

Department: IT Core Clinical Applications

Location:

Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote (Texas)

Why Children’s Health?

At Children’s Health, our mission is Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Responsible for the administration, support, optimization, and lifecycle management of enterprise imaging applications and infrastructure, including Picture Archiving and Communication Systems (PACS), Vendor Neutral Archive (VNA), DICOM and HL7 integrations, image exchange platforms, and advanced post-processing applications. Serves as the senior technical expert for enterprise imaging workflows, ensuring the availability, performance, security, and interoperability of imaging systems across the organization.

• Implementation:
  Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
  
  Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management:
  Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and elevate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s).
  
  Provide weekly status updates on assigned projects. Work with manager to coordinate necessary support with Project Management Office (PMO) as needed.
• Maintenance, Support and Troubleshooting:
  Monitor, acknowledge and resolve Service Now tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
• Administrative:
  Log hours for project-related work in the Project Portfolio Management (Service Now) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Production Support and Maintenance:
  On call support (support calendar defined by Group or application suite, pager required).…