IT Service Delivery & Queue Lead
Listed on 2026-11-01
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IT/Tech
IT Support, HelpDesk/Support, IT Business Analyst, IT Project Manager
AMERICAN SYSTEMS is seeking an IT Queue Manager Level II to support the daily flow of incoming customer requests by reviewing, prioritizing, and routing account and data transfer paperwork to the appropriate teams. You will act as a senior contact for ticket follow-up, status validation, escalation, and customer communication to meet SLA requirements.
The role requires U.S. citizenship, a current or eligible Top Secret/SCI clearance, and a 5–8 year background in IT support or service desk
The IT Service Delivery & Queue Lead position in the IT & Technology field is open for applications.
Learn more about the IT Service Delivery & Queue Lead role in the description above.
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