Lead Business Systems Analyst

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The Lead Business Systems Analyst is the functional domain lead for client Integrated Workplace Management System (IWMS) implementations on IBM TRIRIGA and Maximo, including Maximo Application Suite (MAS) and Maximo Real Estate and Facilities (MREF). This role is the functional authority on how the platforms should solve a client's real estate and facilities challenges: it sets the solution direction, makes and owns functional design decisions, and directs the business analysts who carry out detailed requirements and testing work.

The Lead Business Systems Analyst works directly with client domain leaders and with globally distributed onshore and offshore delivery teams, and is accountable for the quality of all functional deliverables on assigned engagements.

• Serve as the functional authority for IWMS domains on assigned engagements, including space, portfolio, lease administration, maintenance, asset lifecycle, and sustainability.
• Lead discovery and solution-visioning sessions with client stakeholders, and define the future-state process and functional solution approach.
• Lead fit-gap analysis against TRIRIGA and Maximo out-of-the-box capabilities, and make the call on configure, extend, or change process.
• Make and document functional design decisions, favoring configuration-first, upgrade-safe approaches and requiring business justification for any customization.
• Resolve complex and cross-domain functional questions that BAs elevate.

• Direct the work of business analysts on assigned engagements, including scoping and estimating BA effort, assigning work, and setting priorities.
• Review and approve requirements, user stories, acceptance criteria, and functional designs produced by the BA team.
• Ensure requirements traceability and UAT readiness through oversight of BA deliverables.
• Approve UAT entrance and exit criteria and defect severity definitions in partnership with QA and the client.
• Set and enforce functional standards, templates, and quality expectations across work streams.

• Serve as the trusted functional advisor to client domain leaders, such as heads of real estate, facilities, and workplace operations.
• Advise clients on platform capabilities, limitations, and best practices to inform scope, design, and roadmap decisions.
• Facilitate agreement among stakeholders with competing priorities.
• Identify functional risks and scope changes early and elevate them with clear options and recommendations.
• Present functional recommendations and status to client and JLL project leadership.

• Partner with solution architects and technical leads on integrations between TRIRIGA, Maximo, and enterprise systems, including ERP, HRIS, financial systems, IoT platforms, and business intelligence tools.
• Own the functional approach to integrations and data migrations, including data ownership, mapping strategy, and validation approach.
• Confirm functional readiness for go-live and provide functional direction through cutover and hyper-care.

• Mentor and coach business analysts, building their domain…