Strategic Account Manager

The Opportunity:

Supporting Google Health Enterprise

We are seeking an experienced, consultative Strategic Account Manager passionate about transforming health, wellness, and preventative care through Google and Fitbit technology and enterprise solutions. As part of our dedicated agency team embedded with Google Health Enterprise, you will be a vital catalyst in the strategy, ongoing management, retention, and growth of high-impact enterprise accounts.

Acting as the primary operational quarterback and trusted advisor, you will engage across a sophisticated ecosystem of existing enterprise customers and strategic channel partners, including:

• Health Plans:
  Medicare Advantage (MA), Commercial health plans, and managed care organizations.
• Employers & Corporate Wellness:
  Large self-insured employers, enterprise wellness programs, and corporate benefit brokers.
• Healthcare Providers & Systems:
  Hospital networks, academic medical centers, clinical care teams, and remote patient monitoring initiatives.
• Digital Health & Care Solution Providers:
  Virtual care platforms, chronic condition management programs, and specialized clinical point solutions.
• Research Institutions & Clinical Trials:
  Academic researchers, pharmaceutical research partners, and population health studies.
• Commercial & Channel Partners:
  Hardware distributors, Value-Added Resellers (VARs), and system integrators.

This position requires a dynamic professional who thrives in a fast-paced environment, excels at building win-win relationships, and loves defining best practices for an expanding organization. You will collaborate closely with Google Strategic Partner Managers (SPMs), Brand Managers, and cross-functional partners across Sales Activation, Marketing, Product, Legal, Finance, and Operations to safeguard account health and maximize long-term partnership value.

RESPONSIBILITIES Strategic Account Leadership & Stakeholder Management

• Serve as the primary day-to-day operational contact and trusted advisor across designated enterprise accounts, ensuring executive alignment and long-term customer health.
• Quarterback client relationships in close collaboration with Google Sales Leads, Strategic Partner Managers (SPMs), and internal Operations teams to ensure seamless execution.
• Establish and nurture deep relationships across multiple organizational tiers - from benefits managers and clinical program directors to procurement and c-suite executives.
• Conduct structured executive check-ins, Quarterly Business Reviews (QBRs), and annual partnership planning sessions to evaluate program milestones and reinforce strategic value.
• Act as the voice of the customer internally, synthesizing client feedback and market requirements to advocate for continuous program and feature enhancements.

Sales Enablement, Program Operations & Workflow Execution

• Manage end-to-end promotional workflows, rebate programs, and partner incentives, ensuring strict data integrity, price accuracy, and flawless administrative execution.
• Facilitate the setup, onboarding, and ongoing operational maintenance of new enterprise accounts in internal systems and CRM platforms.
• Manage account ticketing queues, operational workflows, and fulfillment escalations, track tasks to prompt resolution and keeping all stakeholders informed.
• Administer promotional approval processes and Retail Incentive Budgets (RIB) to ensure all partner programs launch on schedule and in full compliance with brand guidelines.
• Ensure channel partners, distributors, and internal teams are equipped with necessary enablement collateral, product documentation, training materials, and brand registry guidance.

Revenue Expansion & Commercial Growth

• Partner with Google Strategic Partner Managers (SPMs) and account sales leaders to proactively identify upsell, cross-sell, and contract expansion opportunities.
• Drive program adoption and hardware refresh cycles across existing accounts, expanding device penetration and service attachment rates.
• Develop data-driven account development plans that align Google Health Enterprise capabilities with client business priorities and wellness goals.
• Support contractual renewals, scope extensions, and commercial proposals that secure sustained, multi-year revenue growth.

Channel Optimization, Distributor & VAR Collaboration

• Evaluate weekly and monthly performance across hardware distributors and Value-Added Resellers (VARs) to uncover growth bottlenecks and expansion areas.
• Benchmark operational metrics across channel partners to…