Service Administrator

Primary Function
The Service Administrator supports rental shop operations by managing essential administrative and operational responsibilities.

Essential Duties

Coordinate Service Operations and Workflow

• Open, assign, and manage service calls based on fleet needs and customer demand
• Review, update, and close service calls while maintaining accurate records
• Monitor equipment status and prioritize readiness, turnaround, and repairs
• Support multiple locations and assist with operational projects as needed
• Participate in after-hours on-call rotation

Support Technicians and Field Execution

• Verify technician time entries for accuracy and alignment with work performed
• Assist technicians with system and administrative needs
• Coordinate repair activities and ensure alignment with operational priorities
• Parts ordering and tracking as needed

Manage Financial and Administrative Processes

• Generate repair estimates for customers related to damage, cleaning, or loss
• Process purchase orders, expenses, and billings tied to service activity
• Review and route warranty documentation for approval
• Maintain accurate documentation and service-related records

Deliver Customer Service and Communication

• Respond to customer service and repair inquiries across multiple channels
• Resolve customer concerns and ensure timely follow-up
• Communicate service updates to internal teams and customers
• Coordinate equipment movement and act as liaison between customers, coordinators, and technicians

Minimum Requirements

Education

High school diploma.

Work Experience

• 2+ years in a similar administrative role.

Physical

• Role may be located in a shop floor environment or office
• Ability to sit or stand for extended periods
• Ability to bend, kneel and lift 75 lbs

Other

• A technical background preferred
• Strong communication (email, text, phone, in-person)
• Excellent customer service
• Intermediate PC skills, especially with Microsoft Word