Service Project Engineer

PRIMARY FUNCTION:

Focus on Business Development, coordinate and execute major projects within the EPG Service Operations. This position will assist in coordination with subcontractors, including rigging / hauling, outside purchases, etc. for jobs that are sold through the PSSR's or Service Department that need assistance with project management. Ensure and maintain gross profit margins on service bids/projects through timely and accurate completion of project management activities ensuring all jobs are performed to project specifications and meet the requirement of NFPA
70 and 110 codes from the GPPS perspective (for work we perform).

Provides individualized technical information/support to the GP EPG Service Associates, and site contractors via in–person or through telephone or electronic communications. Provides update status on projects to Sr. Project Engineer and Product Support Manager to keep them fully informed on changes in the projects.

• Provides technical information when requested by outside PSSR's, assist with review of projects at customer sites when needed.
• Due to the highly technical side of this position and the complex jobs that may be included, safety is of the utmost importance in the field. All projects will be evaluated upfront for safe conditions and the work environment. A written Pre‑Work Risk Assessment for safety will be required on these projects.
• Handles inquiries and questions regarding projects when requested by customer calls, dispatchers, Product Support Representatives, Service Ops Manager, Service Project Engineer and Product Support Manager.

• Works with PSSR's to review and define a project and enter it into the service process.
• Reviews quote specifications and purchase accessories and miscellaneous components from Caterpillar or Non‑Cat vendors as needed. Assist PSSR's in procuring electrical parts needed (if needed).
• Prepares detailed project plan for time frames to meet customers' needs and coordinates deliveries to customer sites as needed.
• Coordinate with the Sales department and Rental departments as needed for larger more complex projects to ensure proper set up and invoicing from those depts. to external customers. (Occasionally internal billings will occur).
• Provide Product Support Manager, Service Operations Manager, Service Dispatchers and/or PSSR's updates as needed on projects for status changes or any complications that arise in the jobs.
• Assists with coordinating and scheduling on start‑up of new projects, repairs, modifications and field testing of projects as needed.
• If needed assist in the preparation of submittals and manuals for larger complex project bids as required with the assistance of document technician or service administrator.

• Reviews all major project purchases, along with negotiating the lowest cost/best value buying for project requirements. Work with all vendors in an equitable and ethical manner.
• Advises representatives of cost variances or specification shortfalls.

• Solicits vendor product information as needed to complete requirements of the specification on the job.
• Prepares or assists PSSR's to assemble project service documentation, Caterpillar product support literature and outside vendor literature if needed for submittals on bids.
• Assist PSSR's on projects that require SOP/MOP Documentation. This would include safety operating procedures as needed.
• All documentation will be submitted in a timely, accurate manner including but not limited to specifications on jobs, drawings, costing sheets, purchase orders, contracts, etc.

• Research and review all new product and sales literature to ensure current product knowledge.
• Remain current and informed about new project management tools, drawings, and other tools designed to enhance personal and departmental efficiency.
• Increase knowledge and credentials/certifications in specific service offerings to expand business opportunities.

Completes special projects assigned by management in a factual and timely manner.