Community Health Worker

Community Health Worker role at Community Care of North Carolina

The Community Health Worker (CHW) position is a non-clinician role that works with the primary care health team as a multi-disciplinary team member as a link/liaison between the community and the primary care practices also known at Advance Medical Homes (AMH). CHWs will be intentional on carrying out community in-reach—bringing the community voice into the clinical setting. CHWs are trusted community members that share similarities with the community members they serve.

The CHW will focus on improving access to AMHs by providing culturally appropriate health education, navigating social services, facilitating communication, providing direct services (health screenings, basic first aid, mental health first aid, informal counseling, translation and interpretation services), and advocating for the needs of the Medicaid population. Community Health Workers may directly assist members in improving their health by going to members in their communities and meeting them physically, mentally and socially.

They also help design and implement systems to ensure members have access, knowledge, resources, and support from the Care Team.

• Abide by CCNC Care Management department guidelines, CCNC company policies, and HIPAA regulations.
• Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Understand and uphold CCNC Mission, Vision, and Values.
• Successfully complete and be able to demonstrate the CHW Core Competency Skills to include:
  • Communication
  • Interpersonal
  • Service
  • Capacity Building
  • Advocacy
  • Education
  • Outreach
  • Knowledge
  • Personal
• Participate in community population-based initiatives that identify members out of care, enhance retention in care, empower self-management, and compliance with CCNC Care Management goals.
• Participate and/or initiate community-based activities, including outreach to targeted populations to include selected chronic conditions, potential new members, and make referrals for healthcare and services.
• Receive and document all referrals from various sources into the Care Management documentation platform.
• Verify Medicaid eligibility and demographic information.
• Provide information for access and coordination of resources.
• Assist member with care coordination and health care system navigation.
• Advocate for members.
• Access and document in multiple EHRs to include Hospitals, AMH EHRs and CCNC care management platform.
• Notify supervisor promptly of any issues with carrying out any duties assigned.
• Attend departmental and corporate meetings, local and regional training, or other events as required.
• Travel using personal vehicle will be required within the region and/or the state.
• Perform other duties that assist in keeping the operations organized and functional.

• High school diploma or GED required
• 2-year or 4-year degree in health-related field preferred
• CHW Certification preferred (not required but must be obtained within 1 year after successful completion of orientation)
• 2-4 years minimum experience in a human services or health care setting with demonstrated knowledge of or ability work and/or within a targeted community
• Bilingual in English and Spanish preferred
• Maintain a U.S. valid driver’s license with current auto liability insurance

The Community Health Worker (CHW) position is a non-clinician role that works with the primary care health team as a multi-disciplinary team member as a link/liaison between the community and the primary care practices also known at Advance Medical Homes (AMH). CHWs will be intentional on carrying out community in-reach—bringing the community voice into the clinical setting. CHWs are trusted community members that share similarities with the community members they serve.

The CHW will focus on improving access to AMHs by providing culturally appropriate health education, navigating social services, facilitating communication, providing direct services (health screenings, basic first aid, mental health first aid, informal counseling, translation and interpretation services), and advocating for the needs of the Medicaid population.

Community Health Workers may directly assist members in improving their health by going to members in their communities and meeting them physically, mentally and socially. They also help design and implement systems to ensure members have access, knowledge, resources, and support from the Care Team.

• Knowledge of and experience working in patient or clinical data systems
• Knowledge of geographical community resources that you are applying for
• Knowledge of state and federal benefits system
• Knowledge of medical terminology
• Computer skills required including various office software and the internet; experience with MS Office software preferred
• Ability to apply motivational interviewing skills in your communication
• Excellent communication skills - oral and written
• Proficient…