Business Office Manager

Business Office Manager

Raleigh Oaks Behavioral Health – Garner, North Carolina

Salary: $65,000.00–$70,000.00

About the Job: The Business Office Manager leads and provides operational directives for all Business Office activities related to the claim’s management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. Plans, develops, organizes, implements, evaluates and supervises business office activities including the financial counselling, billing, and collections functions for all service lines.

• Explains benefits and establishes contractual agreements and payment plans with patients and their family members.
• Establishes and maintains controls for all cash collected and posted in patient accounting system. Monitors bank activity and collects revenue/completes deposits in a timely manner.
• Leads a team of highly engaged members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.
• Prepares and maintains patient statements and follows up as needed. Maintains patient financial records.
• Monitors outstanding claims with managed care organizations (MCO) and other agents on a consistent basis. Manages actions relating to delinquent accounts and collection agencies.
• Monitors and reports on key metrics such as cash collections, days outstanding, daily cash, unbilled, denials, daily census, etc.
• Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient satisfaction.
• Selects and monitors outside collection vendors engaged in the collection of facility receivables. Reviews and balances agency reports to system reports and approves agency invoices.
• Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary.
• Works closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• Communicates effectively with the leadership team to ensure that all third-party compliance guidelines are met. Communicates with Centralized Business Office (CBO) and provide documentation and account information as needed.
• Assists in various audits and preparation of any special reports that may be necessary.
• Assists in month‑end close.

• High School diploma or equivalent required. Some college coursework in Business Administration or related field preferred.
• Two or more years of Business Office experience, preferably in behavioral health required.

Raleigh Oaks Behavioral Health is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

• Mid‑Senior level

• Full‑time

• Administrative

• Mental Health Care