Technical Support Specialist - X-Ray Systems

Technical Support Specialist – X-Ray Systems

Garner, NC | On-site preferred; remote may be considered

This position follows a hybrid schedule, with four days in the office and the option to work remotely one day per week.

Konica Minolta Healthcare Americas is seeking a Technical Support Specialist – X-Ray Systems to join our Service Support team.

This role is ideal for someone with strong technical and mechanical troubleshooting skills who enjoys solving complex equipment issues and working directly with customers. The Technical Support Specialist will provide support for digital radiography (DR) and X-ray systems, helping diagnose and resolve issues involving X-ray equipment, components, software, networks, and related technologies.

What You’ll Do

• Troubleshoot and resolve technical issues involving X-ray systems and components
• Serve as an escalation point for complex technical support issues
• Support customers, dealers, IT personnel, and internal Service teams
• Monitor and manage technical support requests through our service desk ticketing system
• Diagnose mechanical, electrical, generator, software, and system-related issues
• Assist with domestic and international technical problem resolution
• Create and maintain technical documentation and knowledge resources
• Mentor and share technical knowledge with other Support Specialists
• Work cross-functionally with Service, Sales, Development, and other internal teams
• Identify recurring product issues and communicate findings and recommendations to management
• Support training, installations, customer visits, and special projects as needed
• Maintain accurate service records and provide timely customer follow-up

Requirements & Qualifications

• Strong mechanical and technical aptitude with excellent troubleshooting and problem-solving skills
• Working knowledge of X-ray systems, including mechanical, electrical, generator, digital, and computed systems
• Ability to read and interpret wiring diagrams, technical documentation, service manuals, and repair information
• Understanding of radiology and X-ray principles
• Working knowledge of computer networks and Windows operating systems
• Strong verbal and written communication skills
• Ability to communicate technical information effectively to both technical and nontechnical audiences
• Ability to manage multiple priorities in a fast-paced environment while maintaining a strong customer focus
• Bachelor's degree, technical degree, or equivalent combination of education and relevant technical experience
• 3–5 years of experience servicing, installing, troubleshooting, or maintaining X-ray systems and components is preferred
• Candidates with strong mechanical, electrical, generator, or related equipment troubleshooting experience are also encouraged to apply
• Medical imaging, technical support, or call center experience is a plus
• Spanish and/or Portuguese language skills are a plus

Travel

Approximately 10–20% domestic travel may be required for training, installations, customer support, visits to KMHA locations, and Sales/Service conferences.

If you have a strong technical background and enjoy troubleshooting complex equipment while helping customers solve problems, we’d love to hear from you.

We offer a comprehensive and competitive benefits package, including:

• Choice of three medical plans and two dental plans
• Vision insurance
• Company-paid life and AD&D insurance
• Supplemental coverage options, including life, critical illness, accident, and hospital insurance
• Flexible spending accounts (FSA) and commuter benefits
• 401(k) with company match
• Unlimited flexible time off

Company Description

Konica Minolta Healthcare Americas (KMHA) is a leading provider of innovative healthcare technology solutions, including diagnostic imaging and healthcare information technology.…