Assistant Spa Manager

Join to apply for the Assistant Spa Manager role at Hand & Stone Massage and Facial Spa

Assistant Manager looking to grow with impeccable customer service and sales experience.

• Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients and membership sales and management.
• Oversee and manage daily operations of the Spa.
• Manage and drive spa sales performance.
• Assist in developing talented spa professionals.
• Membership education and sales – including sales goals and incentives.
• Passionately promote products and services.
• Ability to work a flexible schedule. (Shifts are 8‑4 and 2‑10).
• Excellent verbal and communication skills.
• Fast learner and tech savvy.
• Comfortable in a fast paced work environment. We are a small location but high volume.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Motivates and empowers the team to achieve high standards.

• Bonus based on performance.
• Health insurance.
• Opportunity for advancement.
• Training & development.
• Wellness resources.