Medical Support Assistant; Advanced

Summary The Veterans Integrated System Network (VISN) Clinical Resource Hub (CRH) AMSA is a VISN based position. The VISN CRH AMSA is under the general supervision of the VISN CRH AO/HSS. This position is responsible for the consult and scheduling management of the VISN level CRH. The VISN CRH AMSA will work directly with VISN CRH level leadership to ensure that VISN CRH consult and scheduling services are high performing and meet Veteran access principles.

Summary The Veterans Integrated System Network (VISN) Clinical Resource Hub (CRH) AMSA is a VISN based position. The VISN CRH AMSA is under the general supervision of the VISN CRH AO/HSS. This position is responsible for the consult and scheduling management of the VISN level CRH. The VISN CRH AMSA will work directly with VISN CRH level leadership to ensure that VISN CRH consult and scheduling services are high performing and meet Veteran access principles.

• Total Rewards of a Allied Health Professional The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:
  Processing medical release of information requests Initiating and carrying out a variety of clerical duties associated with patient care and treatment of one or more CRH primary care - mental health and specialty clinics Answering a multitude of telephone calls and records messages pertaining to such things as detailed laboratory reports - x-rays - and basic medical/pharmacy information Providing front-line assistance to customers with questions or concerns
• Processing administrative interfacility consults and ensures Veterans appointments Developing and refining scheduling processes and training for the CRH Hub
• Training spoke site clerical staff in CRH scheduling practices Scheduling appointments for patients with a variety of telehealth clinics - services and consultants Managing the daily appointment list which requires scheduling - cancelling - or no- showing appointments Reviewing spoke site schedules several times daily and updates the Hub site schedule to ensure provider and patient schedules at both sites match Monitoring the clinic consultations in accordance with the VHA National Scheduling Directive guidelines Monitoring the Electronic Wait List (EWL) which requires entry - deletion and scrubbing the lists daily Orienting new medical staff and all medical/nursing students to such things as the location of the patient files - as well as formatting of CPRS - VISTA - and Visual Aid Orienting staff relative to administrative rules - regulations - procedures and policies in the capacity of a Medical Support Assistant and the CRH program Facilitating communication between providers and patients Serving as the point of contact for incoming provider calls from patients - spoke sites - and others Retrieving and inputting pertinent data into VISTA and CPRS programs - maneuvers and retrieves medical documentation from the VISTA Capture/Display Program and is knowledgeable with Remote Data and is able when needed to retrieve appropriate data requested Inputting and extracting data of a highly technical nature - ensuring productivity is maintained at the established level Participating in team huddles and team meetings to manage and plan patient care Performing document scanning daily Assisting with VISN and National reports Retrieving and extracting data needed for monthly and/or quarterly reporting Operating operation office technology - computer systems - and applications such as VistA - CPRS
  - Secured Administrative Messaging - and various Microsoft applications to accurately enter or extract information Coordinating with the patient care team to review the clinic utilization Training others in a variety of clerical duties in telehealth
  
  Work Schedule:
  
  Monday
  - Friday - 7:30am - 4:00pm - subject to change based on the needs of the service
• Recruitment/Relocation Incentives (Sign-on Bonus):
  Not Authorized Permanent Change of Station (Relocation Assistance):
  Not Authorized Pay:
  Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or…