Lead - Valet Attendant

Position Summary

The incumbent in this position is responsible for safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys.

• Display a positive and professional attitude and presentation at all times when communicating with guests.
• Must have a flexible schedule including nights, weekends, and holidays, with days off fluctuating.
• Responsible for the staging of guest vehicles.
• Responsible for parking guest vehicles in the parking garage.
• Responsible for timely retrieval of vehicles.
• Assists the Valet Supervisor and ensures that breaks and rotations are followed as scheduled.

Attend seminars when needed.

Education and/or Experience Requirements

High School diploma or equivalent required. The skills and abilities necessary for effective performance are typically acquired through two months of on-the-job training or related experience.

• Must obtain and maintain all licenses and certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass a background check.
• Must successfully pass a drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, and flexible shifts.
• Good driving record within the last 48 months with no more than 3 points.
• Must provide a current driving record.
• Must tolerate moderate to severe weather conditions.

• Excellent customer service skills.

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Remain calm in a hectic, fast-paced atmosphere.
• Present an image of excitement, enthusiasm, and an outgoing personality, while projecting a professional appearance.
• Drive and handle cars of all makes and models, and all types (i.e., Automatic, manual, etc.).
• Address stressful situations with guests with dignity, utmost tact, and politeness.
• Walk/run 90% of shift and stand 10% of shift.
• Tolerate running, stooping, and bending for long periods of time.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.

The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Employment is at-will.