Technical Services Specialist - Indiana​/Kentucky

Technical Services Specialist - Indiana/Kentucky

Join us in this role at Reworld Waste.

Reworld is a leader in sustainable waste solutions, offering innovative engineering and services to help customers reduce, reuse, recycle, and recover value from waste streams while meeting their sustainability goals.

The Technical Services Specialist serves as a key liaison between customers, sales, and operations to ensure the safe, compliant, and efficient handling of hazardous and non‑hazardous waste streams.

• Serve as the primary point of contact for customers and sales managers regarding waste disposal inquiries, pricing requests, and service coordination.
• Assist sales in managing and expanding their book of business through proactive communication, follow‑up, and customer relationship management.
• Develop a strong understanding of each customer’s waste streams, operations, and service needs to identify opportunities for improved service or new offerings.
• Coordinate new customer onboarding, including profile creation, documentation review, and approval.
• Review and interpret laboratory analysis, SDSs, and other waste characterization documents to ensure proper classification and disposal methods.
• Prepare and submit waste profiles for approval in accordance with facility acceptance criteria and regulatory standards.
• Ensure all waste streams are managed in compliance with federal, state, and local regulations (EPA, DOT, RCRA, TSCA).
• Provide guidance to customers on container types, labeling, transportation, and documentation requirements.
• Work closely with internal departments (Operations, Logistics, Billing, Compliance) to ensure timely and accurate waste pickup, transportation, and disposal.
• Troubleshoot service issues such as scheduling delays, profile discrepancies, or incomplete documentation.
• Maintain accurate customer records in CRM and waste tracking systems.
• Support project management for special waste streams or large disposal events.
• Build strong, long‑term relationships with customers through responsive communication and problem‑solving.
• Act as an advocate for customers within the organization, ensuring service expectations are met or exceeded.
• Identify and implement process improvements that enhance customer satisfaction and operational efficiency.
• Assist with internal and external audits related to waste management documentation.
• Other duties as assigned.

• 2 or more years of experience in the waste/environmental industry or customer/account management.
• Associate’s or Bachelor’s degree in Environmental Science, Chemistry, or related field preferred.
• Experience in the waste industry is preferred.
• Proficient in Microsoft Office Suite.
• Experience reviewing SDSs, lab results, and waste profiles.
• Excellent organizational, analytical, and problem‑solving skills.
• Strong written and verbal communication skills, with the ability to convey technical information clearly.
• Ability to maintain customer and company confidentiality.
• Ability to manage multiple priorities in a fast‑paced environment.

All Reworld positions require a candidate’s ability to perform the duties and responsibilities of the role while upholding Reworld’s values, including a safe and inclusive workplace, trust, and breakthrough capabilities.

Reworld is an Equal Opportunity Employer and will not discriminate against qualified applicants on any protected characteristic. We provide accommodations for candidates with disabilities. To request accommodations, contact Reworld Waste via our website.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology