Supervisor - Surveillance

Join to apply for the SUPERVISOR - SURVEILLANCE role at Hard Rock Casino Northern Indiana

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard company assets and provide a safe environment for guests and team members. They ensure adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. The supervisor supports and maintains Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.

• Responsible for Surveillance department during assigned shift.
• Ensures that reports, logs, and video files are maintained.
• Report all observations and recordings of irregular activities to the Shift Manager – Surveillance.
• Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
• Observe closed circuit TV monitors.
• Responsible for all surveillance policies as they apply to the accounting and internal control procedures.
• Ensure compliance with the Indiana Gaming Commission.
• Safeguard company assets.
• Enforce rules of the Surveillance Department.
• Perform all other duties as assigned.
• Attend seminars when needed.

Education and Experience Requirements:

• Must have a high school diploma or equivalent.
• Minimum two (2) years of surveillance experience preferred.

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess and maintain excellent working knowledge of all casino games, accounting and control procedures and state regulations.

• 24‑hour, 7 days a week gaming operation.

• Define problems, collect data, establish facts, and draw valid conclusions.
• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees.
• Surveillance Team Members are not allowed to transfer to other departments within the Casino.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.

The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.