HOST - Sportsbook; Part-Time

HOST - SPORTS BOOK (Part-Time) – Hard Rock Casino Northern Indiana

Report to the Sports book Supervisor and work within a team to exceed customer satisfaction expectations by enhancing the player experience through professional, accurate, and timely assistance for all matters related to the Retail and Online Sports book.

• Record wager requests from patrons and input them into the wagering system.
• Manage a cash drawer for taking wagers, making payouts, and reconcile this drawer.
• Detect and advise customers at risk of potential responsible gaming issues.
• Communicate rules, policies, and promotional campaigns to customers.
• Promote and educate patrons on sports-related products and wager types.
• Execute best business practices via Phone, Email, and Live Chat.
• Validate and verify player documentation per company guidelines.
• Review financial transaction history to answer documentation questions.
• Review player game history to answer payout and rule questions.
• Proactively contact players based on real‑time monitoring of events.
• Participate in outbound sales program as time allows.

• Attend seminars when needed.

Education and Experience Requirements

High School diploma or equivalent required. Experience in a casino environment with knowledge of online and/or brick‑and‑mortar casino and sports book operations is a plus.

Additional Requirements (Licenses, Certifications, Testing, etc.)

• Obtain and maintain all required licenses/certifications per Federal, State, and Indiana Gaming Commission.
• Pass background check and drug screening.
• Be twenty‑one (21) years of age.
• Work holidays and weekends with flexible shifts.

Knowledge of

• Sports wagering terminology.
• Office procedures, methods, equipment, and common software (Word, Excel, Outlook, PowerPoint).

Ability to

• Provide excellent customer service.
• Communicate clearly and concisely, orally and in writing.
• Operate efficiently in a high‑volume work environment.

This description indicates the general nature of work performed by the host. It does not constitute a comprehensive inventory of all duties, responsibilities, or qualifications. Employment is at‑will. The Company reserves the right to modify this Job Description as needed.