Manager - Box Office

POSITION SUMMARY

The incumbent in this position under the supervision of the Director HRL is responsible for all aspects of ticket office operations and usher staff.

• Creates an atmosphere that induces guests to make Hard Rock Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Assists with supervising admissions/ticketing attendants wherever tickets are sold on property.
• The setup of events in the ticketing system.
• Assist and support box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the supervisors and staff.
• Facilitate proper inter‑departmental communications and organization.
• Ensure complete and satisfactory on‑going staff training.
• Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income with internal finance department.
• Complete and distribute accurate daily ticket counts.
• Organize department and financial information for participation in weekly marketing meetings.
• Build shows on the TM Host platform.
• Create, modify, and maintain inventory for all ticketed events on the TM Host platform.
• Create and manage all presales, packages, and post‑sales in contractual compliance with co‑promoters and outside producers and venue partners.
• Monitor inventory and ticket sales numbers and implement strategic flex ticket pricing as needed.
• Maintain ticketing computer systems.
• Organize nightly will‑call tickets.
• Interact with artist, record label, management, and band tour accountant.
• This is not an exhaustive list of all responsibilities, requirements, and skills. Other duties as assigned or different tasks may be performed when circumstances arise.

• Attend seminars when needed.

High School Diploma required; college degree preferred. 5 years of experience in Box Office/Ticketing Management using the Ticketmaster Host platform. 3 years experience in a Supervisor/Manager position. Familiarity with Ticketmaster Pricemaster and Platinum/Dynamic/Flex Pricing. Previous experience using Ticketmaster TM1 platform preferred. Previous experience in a Casino atmosphere a plus.

• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second‑hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

• Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Follow all policies for company cell phone usage.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must be available to work 80 – 100 shows a year and office hours/meetings/conference calls, as needed.

• Communicate effectively with external contacts and all levels of team members.
• Use all required equipment in an effective and efficient manner.
• Work with various computer applications and programs.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Interface professionally with business contacts and customers.
• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Tolerate exposure to heat, cold, and loud/noisy/smokey environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.

The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.