Clerk Ii - Credit & Collection

Position Summary

The incumbent is responsible for providing superior service to both internal and external guests and for preparing and maintaining documentation related to customer casino credit, collections, check cashing processing, and account maintenance.

• Creates an atmosphere that induces guests to choose Hard Rock Casino Northern Indiana, actively building and retaining guest relations and mentoring team members to provide superior guest service.
• Prepares and types correspondences, forms, reports, charts, and graphs.
• Sets up and maintains files, records, and logs as required.
• Places, accepts, and screens telephone calls and refers calls to others.
• Receives, opens, and distributes incoming mail documents.
• Ensures all necessary reports and correspondences are forwarded timely to the proper management.
• Maintains the highest level of professionalism and confidentiality regarding team members and guests.
• Participates in the processing of customer credit applications, including verification of bank and credit information.
• Assumes responsibility for the maintenance of credit and collection files and required reports.
• Reviews credit applications for completeness.
• Ensures credit background checks on patrons are properly completed, updates patron credit files, and completes all other necessary file maintenance.
• Prepares reports as required by management concerning markers and performs other duties as assigned.
• Monitors compliance with IGC regulations and adherence to company credit policies.
• Consistently displays positive morale and high service standards.
• Adheres to all Indiana Gaming Regulations.

• Attend seminars when needed.

• High school education or equivalent, plus a minimum of 5 years of experience in the Cage & Credit department or an equivalent combination of education and experience; college degree preferred.

• Must obtain and maintain all licenses/certifications per federal, state, and Indiana Gaming Commission regulations.
• Must successfully pass a background check.
• Must maintain strict confidentiality regarding financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

• Procedures, methods, and equipment including computers and applicable software (Word, Excel, Outlook, PowerPoint).
• Excellent math skills.
• 10‑Key calculator proficiency.
• Prior cashier or teller experience preferred.

• Be flexible to work varying shifts and time schedules as needed.
• Work on the casino floor, handling varying levels of crowds and noise.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend, analyze, and assimilate reports, information generated by computer, and other necessary documentation.
• Obtain and maintain appropriate licenses and certifications per federal, state, and gaming regulations.

The above information on this description is designed to indicate the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at‑will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.

The Team Member further understands that the Company may modify this Job Description and reserves the right to exercise discretion to make such changes.

Mid‑Senior level

Full‑time

Accounting/Auditing and Finance

Gambling Facilities and Casinos