Bartender - Banquets

Join to apply for the BARTENDER – BANQUETS role at Hard Rock Casino Northern Indiana
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The Bartender – Banquets is responsible for providing prompt and courteous service to all banquet guests, including taking orders, suggestive selling, preparing and serving beverages, and clearing tables. This position is instrumental in creating an environment that blows our guests away, continuously seeking opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu cocktails and wine list to assist guests and answer questions accurately.
• Complete bar requisitions.
• Ensure event bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies.
• Clean and stock glassware.
• Cut and stock garnishes.
• Ensure sequence of service is followed for all guests.
• Greet guests, take beverage orders, and suggestively sell.
• Prepare drinks to recipes.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Process payments according to POS and cash handling procedures.
• Prepare consumption reports.
• Perform last call.
• Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers.
• Maintain bank variance within standard.
• Set up and empty trash and recycling.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co‑workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in‑house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English; additional languages preferred.

• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have a valid Food…