Team Leader, Management

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At H&R Block, we believe in the power of people helping people and strive to create a high-performing, connected culture where everyone belongs. We’re on a long-term strategy to transform our business and elevate how we work, serve, and lead in the industry.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Advise on tax topics and products as a knowledgeable resource for associates to improve performance.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in collaboration with the Associate Relations Center.

• Prior experience working in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Passionate, determined and resilient with a customer-centric mindset.
• Able to work a flexible work schedule and adapt to varying business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility requirements apply).
• Check out all available benefits at

H&R Block is committed to building a Connected Culture where trust, care, and connections guide how we work together, and where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.