Server – Plum Lounge

Overview

The incumbent in this position is responsible for providing prompt and courteous service to all lounge guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Lounge Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

Responsibilities:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Totals bills, presents check, collects settlements, and processes payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Complete all opening and closing duties.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Be thoroughly familiar with all menu cocktails and wine list in order to assist guests and answer questions accurately.
• Be thoroughly familiar with the VIP knife engraving program.
• Ensure lounge/bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Stock paper/plastic supplies.
• Cut and stock garnishes.
• Ensure sequence of service is followed for all guests, including proper plate presentation and course delivery
• Greet guests and help them select food and beverages by presenting the menus, offering cocktails, suggesting courses, explaining chef’s specialties, identifying appropriate wines for pairing, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Serve meals to patrons according to established rules or etiquette, working in a formal setting.
• Server beverages, including coffee, tea, cocktails, and wine.
• Properly open and serve wine tableside when appropriate.
• Accommodate guests’ special requests whenever possible.
• Maintain table setting by removing courses as completed, replenish utensils, refilling water glasses, and being alert to any guests needs.
• Assist bussers in the setting of tables with clean dishes, glasses and flatware in accordance with approved guest service procedures for fine dining.
• Process payments according to POS and cash handling procedures.
• Perform last call.
• Maintain bank variance within standard.
• Ensure all checks are closed out.
• Polish and set up china, glassware, silverware, and service items. Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Maintain floors by picking up debris and spot sweeping with small broom and dustpan.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments,…