Outlet Server - Food Hall

## Outlet Server - Food Hall Apply:
Hard Rock Casino Northern Indiana:
Part time:
Posted Today:
R15698

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

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* POSITION SUMMARY:

** Under the supervision of the Assistant Manager, Restaurant an Outlet Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks.  A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring all guests are consistently wowed.  

An Outlet Server will stay informed and know all hotel/casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.  He/she must present a professional appearance that guests and team members will find appealing and approachable.
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* ESSENTIAL FUNCTIONS:

***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
** Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations.
* Must maintain pleasant and courteous attitude.
* Complete all opening and closing duties.
* Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
* Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
* Offer drinks and take food and beverage order.
* Have basic knowledge of all house and call liquor.
* Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
* Check for quality after each course.
* Refill all drinks when needed.
* Maintain clean ashtrays.
* Buss tables as needed.
* Remove all dirty dishes and glassware from the guest’s tables during and after each course.
* Totals bill, presents check, collects settlement, and takes payment to cashier.
* Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
* Transport dish cart to and from service station/steward’s station.
* Stock server stations with all necessary items.
* Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
* Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
* Adhering to sanitation standards as outlined by Indiana State Law and COMPANY.
* Maximizing profit and guest satisfaction through effective costs controls.
* Adhere to all three-star standards.
* Work considerately with team members from all departments.
* Check out with supervisor before leaving at the end of your shift.
* Other departmental related duties and assignments as directed by management.  
** NON
- ESSENTIAL FUNCTIONS:

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* * Attend seminars when needed.  
** EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)
** Must be willing to work a flexible schedule.
* High School diploma or G.E.D. equivalency preferred.
* Ability to read and write English required.
* Must have good communication skills and maintain friendly personable attitude at all times.
* Two years’ guest service experience in a family or formal dining environment.
* Casino Food & Beverage experience preferred.
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* ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc):
*** Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
* Ability to lift and carry up to 25 lbs.
* Must have the ability to withstand noisy and smoke filled environments.
* Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.