Sales Production Associate - Gary

Job Objective

To provide exceptional customer service to all Goodwill customers while helping to maintain the cleanliness of the Salvage Outlet sales floor and present a positive image of Goodwill to the community. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Salvage Outlet Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of:
Relentless Pursuit of Excellence, Customer‑First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Greet customers warmly, provide excellent customer service, unload donations efficiently, and address customer inquiries promptly to ensure a positive shopping experience.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Monitor the store for shoplifting, ticket switching, and unauthorized access to restricted areas.
• Safely transport tables and materials to and from the sales floor in a timely manner.
• Sort, prepare, and process salvage materials from various storage units (gaylords, poly carts, tables, and cages) for shipment and warehousing.
• Uphold cleanliness and housekeeping standards in both warehouse and sales areas.
• Other duties as assigned by supervisor.

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.