Customer Service Representative

Join to apply for the FT Customer Service Representative role at National Fitness Partners

Full - Time:
Starting at $12 per hour

Hourly increases at 180 days, 1 year and every 6 months, after the first year based on anniversary date

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members
• Provide a clean, sanitized and safe club environment

• Growth opportunities – over 90% of our management team started as entry level team members
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months based on anniversary date
• Shift-differential pay for select shifts
• PTO for all employees
• 401K retirement fund with employer match up to 4%
• Health insurance options including health, dental, vision, family life insurance, and more
• Basic life insurance & short-term disability – 100% company paid
• Employee assistance program
• Free employee Black Card membership (and one free for a direct family member)

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!