Strategic Account Manager - Gaston

Strategic Account Manager – Gaston County

Join VIA Health Partners
, an industry leader in hospice and palliative care, to apply for the Strategic Account Manager – Gaston County role.

VIA Health Partners is a community‑based, not‑for‑profit hospice & palliative care provider with deep roots in serving all patients and families, irrespective of payment or medical complexity.

Due to significant growth, we seek dedicated staff who share our values. Apply now to be part of our success story.

• Medical, Vision, and Dental plans through BCBS
• 28 days Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Programs honoring Veteran patients
• Assistance with obtaining Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program
• Seasoned Hospice leaders guiding career growth

• Management of Existing and New/Potential Clients/Referral Sources
• Maintains ongoing support and regular communication to existing as well as new/potential clients and referral sources. Makes contact on a regular and appropriate basis. (Number of contacts (phone/face to face) to be defined: # of face‑to‑face contacts per week, # of phone contacts per week and # of new referral sources per month).
• Serves as the ‘face’ or the representative and the liaison between VIA Health Partners and the client/referral sources and community education in the Education and Resource Manager’s (ERM’s) determined territory.
• Plans daily/weekly/monthly activities and goals around regular reports and feedback regarding top, medium and low referral sources as well as client concerns, feedback, or other pertinent information.
• Maintains (and follows up within VIA Health Partners) that patients referred by ERM’s sources are handled with the highest of quality. Any concerns are addressed by the ERM.
• Works very closely with the Referral/Intake team and the patient care teams, communicating any pertinent information relative to exceeding the expectations of the client/referral source.
• Assists in departmental strategies for building stronger relationships with existing clients/referral sources.
• Provides regular information and in‑services/education to clients/referral sources pertinent to Hospice, Palliative Care and end‑of‑life care in general.
• Coordinates educational opportunities within the ERM’s region.
• Analyze data and develop strategy/plan based on needs of the organization.
• Attends community‑based meetings and events (i.e., Chamber of Commerce, senior resource groups, marketing events held at referral sources, community resource meetings, VIA Health Partners organizational and fund raising events) in ERM’s territory to increase referral sources.
• Competitive environment information. Aware of all regional communications and provides feedback to VIA Health Partners on the regional approach of other service providers.
• Participates in contract relationship between facilities and VIA Health Partners. Acts as a liaison between the facility and the Senior Director of Clinical Services and the Vice President Finance and Operations in contract negotiations.
• May perform other duties as required.

• A Bachelor’s Degree in a related field is required.
• A minimum of 4 years of healthcare sales experience within Gaston and Lincoln Counties is required. Hospice experience preferred but not required.
• Strong relationships with current healthcare referral sources in Gaston and Lincoln Counties is strongly preferred.
• Proficiency in Microsoft Office is required.

Mid‑Senior level

Full‑time

Sales and Business Development

Industries:
Hospitals and Health Care

Referrals increase your chances of interviewing at VIA Health Partners by 2x