Technology Support Specialist

Job Details:

Job Location:

Gastonia NC - GASTONIA, NC 28054,

Make a Difference Through Technology

Covenant Village | Full-Time

Covenant Village is seeking a compassionate, service-oriented Technology Support Specialist to help residents stay connected, informed, and engaged through technology. This unique role combines technical support, resident education, life safety system maintenance, and audiovisual support to enhance the quality of life for our community members.

The ideal candidate enjoys solving technical problems, teaching others, and building meaningful relationships with older adults. If you are patient, tech-savvy, and passionate about helping others succeed with technology, we invite you to apply.

The Technology Support Specialist provides hands-on technical support, training, and education for Covenant Village residents. This role ensures residents can confidently use personal devices, in-home technology services, and community technology resources. The Specialist maintains life safety equipment, supports audiovisual needs in community spaces, and collaborates with staff to improve the resident experience. The position also serves as a key liaison during emergencies and technology rollouts.

• Serve as the primary point of contact for residents seeking assistance with smartphones, tablets, computers, smart devices, cable TV, internet connectivity, and audiovisual systems.
• Set up, troubleshoot, and maintain resident technology services, including phone, cable television, and internet connections.
• Provide timely and effective resolution of technology-related issues while delivering exceptional customer service.
• Document support requests, resolutions, and recurring issues to improve service delivery and identify trends.

• Provide one-on-one and group technology training sessions for residents.
• Promote digital literacy, online safety, and confidence in technology use.
• Conduct New Resident Technology Orientations for incoming residents.
• Develop and update educational materials, user guides, FAQs, and technology resources.
• Ensure technology support and training are accessible to residents with physical or cognitive limitations.

• Provide audiovisual support for meetings, presentations, worship services, and special events.
• Set up and maintain technology equipment in community spaces, including the Assembly Room, meeting rooms, and event venues.
• Collaborate with departments to integrate technology into activities, programs, and resident events.

• Support and maintain life safety systems, including nurse call systems, fire alarms, emergency pendants, and related equipment.
• Conduct regular safety checks, testing, and drills to ensure equipment is functioning properly.
• Serve as a liaison during technology rollouts and emergency situations, facilitating communication between residents, staff, and the Technology Department.
• Adhere to all Covenant Village policies, procedures, and safety requirements.

• Demonstrate Covenant Village's mission, vision, and CV CARES values in all interactions.
• Maintain confidentiality and respect resident privacy.
• Foster an environment of pride, quality, teamwork, and continuous improvement.
• Perform other duties as assigned.

• High school diploma or GED.
• Minimum one (1) year of experience in technical support, customer service, training, or a related field.
• Strong communication, teaching, customer service, and interpersonal skills.
• Patience, empathy, and a genuine desire to assist older adults.
• Ability to troubleshoot and resolve issues across a variety of…