Practice Manager

Practice Manager – Flagship Specialty Partners

Location:

Gastonia, NC

Position:
Administrative (Full‑time)

Posted:
December 5, 2025

The Practice Manager’s primary responsibility is to partner with the Regional Director of Operations, doctors, the Chief Operating Officer (COO), and support services to establish and maintain a successful team.

• Exhibits outstanding customer service with the patient as #1 priority; assists providers in the timely and successful resolution of the non‑clinical aspects of patient complaints, concerns, and questions.
• Leads by example; partners with Human Resources to develop and deliver periodic performance evaluations for all staff; ensures clinical staff oversight and approval by the provider.
• Models the company’s standard protocols and practices; supports the company’s mission, vision and values and, under direction of the Regional Director of Operations, providers or COO, ensures alignment with the practice team.
• Assists with compliance with employment‑related laws, regulations, and company policies and procedures.
• Continually builds and nurtures a positive working relationship with the provider(s); organizes monthly meetings at the request of the practice to facilitate the resolution of concerns by the providers.
• Understands the business responsibilities and key performance metrics; forecasts results and, with the Regional Director of Operations/COO, ensures all budgets and production expectations are met or exceeded.
• Ensures bank deposits are protected and made timely according to established guidelines and protocols; monitors and verifies petty cash funds.
• Follows HIPAA policies and procedures and other applicable privacy and security policies and procedures to maintain patient privacy.
• Supports patient flow and maximizes payroll hours by effectively scheduling staff; oversees scheduling, fee schedules and collections for the partner, doctor‑managed care component.
• Partners with Human Resources to hire quality talent; follows hiring procedures; develops methods to retain key talent and reduce turnover.
• Ensures staff is trained and current on processes, policies and procedures.
• Facilitates regular staff meetings and daily a.m. huddles; promotes communication, provides company and partner updates, shares information, teaches and challenges team members.
• Completes and forwards HR and payroll‑related documents accurately and timely, including new hire and termination forms; ensures team members verify and sign off on timesheets.
• Partners with the Regional Director of Operations, COO and Human Resources to develop corrective action/performance improvement plans for team members.
• Assists in local marketing activities, including Chamber of Commerce participation, referral outreach, and local job and health fairs.
• Follows OSHA safety standards and performs quality checks quarterly to ensure practice compliance.
• Performs additional tasks as assigned to achieve company goals.
• Attends and engages in all leadership meetings and scheduled trainings.
• Manages reports and key performance indicators (KPI) to reach strategic financial and operational goals.
• Integral in creating capital equipment budget and request with supporting documentation.
• Collaborates and supports with other leaders to achieve company goals.

• High School Diploma or equivalent required;
  Bachelor’s Degree strongly preferred.
• 5 years leadership/management experience with direct customer/patient contact.
• 5‑7 years experience in a professional environment.
• Demonstrated problem solving and self‑directed.
• High degree of professionalism and professional image.
• Strong and effective communication skills.
• Positive attitude, change advocate, lead by example, coachable.
• Independent decision‑making skills, sound judgment.
• Excellent organization and multi‑tasking skills.
• Travel as required.

Apply Now.