Community Manager

Company Overview

Envolve Client Services Group professionally manages apartment communities located throughout the southeastern United States. Our success is measured by our residents’ satisfaction in making their apartments and communities great places to live.

The Community Manager is responsible for the overall performance of their assigned property, including managing and directing onsite staff, leading leasing and marketing activities, performing market analysis, handling resident relations, and preparing/ managing property budgets. This role covers Catawba Creek Apartments in Gastonia, NC.

• Accountable for all aspects of the day‑to‑day operation of the assigned property
• Ensure all physical aspects of the property remain fully functional and maintained in an attractive condition
• Frequent interaction with residents, proactively responding to their needs and focusing on relationship development to achieve high resident retention
• Achieve the highest possible net operating income through effective cost control
• Manage the property efficiently and profitably within market conditions and Envolve Client Services Group goals
• Develop yearly operating and capital budget plans while understanding their impact on NOI
• Coordinate and supervise resident improvement and other capital projects
• Monitor and enforce resident lease obligations
• Understand and maintain strict adherence to state and federal Fair Housing Laws
• Communicate effectively with site staff and ensure compliance with all personnel policies and procedures
• Provide direction and oversight to property maintenance staff and ensure units/space remain market‑ready
• Promote safe work practices and ensure overall site safety for occupants
• Perform regular inspections and recommend/coordinate necessary maintenance projects
• Bid, negotiate, and manage vendor service contracts and one‑time projects
• Maintain knowledge of the property and competitive properties through consistent evaluation of market conditions and trends
• Train and mentor office staff to implement sales and marketing materials that maximize rental income and occupancy
• Ensure compliance with all applicable Affordable Housing programs, including HUD Subsidy, USDA, RD, LIHTC, HOME, and other state/local programs
• Provide reports as required
• Complete other tasks as assigned

• High school diploma or equivalent; some college preferred
• Minimum of 3 years as a Community Manager or Assistant Community Manager (or equivalent experience)
• Valid driver’s license required
• HCCP Certification preferred

• Strong financial management skills, knowledgeable in budgeting, forecasting, and cost control
• Ability to work effectively and lead community staff in a fast‑paced, ever‑changing environment
• Excellent multitasking skills and ability to meet deadlines
• Professional communication skills with coworkers, residents, vendors, and corporate staff
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Experience with Yardi preferred
• Willingness and ability to work weekends and holidays when business requires
• Travel as needed for training and occasional business meetings

• Competitive salary and bonuses
• Medical, Dental, Vision
• 401(k) plan with employer match
• Short‑term disability
• Long‑term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and development

Background screening and drug test required.

EOE Minorities/Females/Disabled/Veterans.