Framing Manager Job Gastonia area,North Carolina USA,Retail

Join to apply for the Framing Manager role at Michaels Stores.

Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive sales of custom framing and assist customers in creating memorable framing solutions.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements; ensure execution of policies and standards; hold team accountable for store conditions and results.

Develop and coach the team in selling behaviors.

Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.

Achieve KPI targets and manage the framing team to meet their KPIs.

Review sales and production workload; plan sales floor activities for networking.

Manage inventory processes as assigned.

Manage shrink and safety programs.

Serve as Manager on Duty (MOD).

Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities; utilize leadership competencies for self-development.

Partner with MODs daily on framing expectations and team performance.

Interact with others in an accepting and respectful manner; promote a positive image and serve as a role model.

Participate in truck unload and stocking processes, ensuring standards are followed and completed within budget.

Follow SOPs and company programs to ensure a safe environment.

Acknowledge customers, help locate products, and provide solutions.

Assist with omni-channel processes.

Other Duties As Assigned Minimum Experience Required

Basic computer skills

Preferred Experience

Previous custom framing experience (preferred)
Retail management experience
Experience leading a sales team

Physical Requirements

Regular bending, lifting, carrying, reaching, and stretching
Ability to move throughout the store
Ability to stand for long periods
Lifting heavy boxes and frames; accessing high shelves with ladders

Work Environment

Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings; frame shop contains glass cutter and heat press.

Applicants must meet legal requirements;
Michaels prioritizes team member wellbeing with comprehensive benefits. Michaels is an Equal Opportunity Employer and committed to inclusion, providing reasonable accommodations for individuals with disabilities.

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