Solutions Assistant

We have an exciting opportunity for a part‑time Housing Solutions Assistant to join our brilliant team on a fixed‑term contract.

• Act as the central point for all referrals into the service, including customer selfreferrals, triaging these to the relevant team for action.
• Respond to customer enquiries and complaints professionally, effectively, and accurately via telephone, email, website, and facetoface contact.
• Respond to enquiries from partner agencies, Councillors, and colleagues professionally, effectively, and accurately via telephone, email, website, and facetoface contact.
• Process applications for supported housing, including monitoring the availability of bed spaces within the service.
• Arrange multidisciplinary meetings, team meetings, and events, including room bookings, transport and catering arrangements, accurate note taking, and diary management.
• Undertake customer satisfaction surveys and collate feedback to inform learning and service development.
• Provide general administrative support to the service, including monitoring post, filing, photocopying, ordering stationery and stock for dispersed accommodation, and other related duties.
• Process confidential, sensitive, and personal data relating to vulnerable customers and service delivery in line with the Data Protection Act and GDPR regulations.
• Collate information from service systems to support managers in monitoring performance and service delivery.
• Accurately update and maintain computer records and systems used by the service.
• Adhere to rolerelated risk assessments and report hazards or noncompliance in the workplace where appropriate.
• Demonstrate a positive, diverse, and inclusive approach to internal and external customers and colleagues, with awareness of organisational resources that enhance access to services.
• Administer invoices, requisitions, purchase orders, travel passes, high street vouchers, and petty cash.

• Proficient in the use of ICT packages, including Microsoft Office.
• Five GCSEs at grade C or above (or equivalent), including Maths and English, or equivalent relevant work experience.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise workload effectively.
• Experience of working in frontline services.
• Ability to work independently using own initiative, as well as collaboratively as part of a team.

• Competitive Salary:
  We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme:
  We don’t just offer a great salary we invest in your future too.
• Generous Annual Leave:
  Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible
  
  Working Hours:
  
  Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working:
  We support a healthy work‑life balance with flexible and hybrid working options.
• Learning & Development:
  Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support:
  From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme:
  Save money and stay active with our tax‑efficient cycle to work programme.
• Electric & Hybrid Car Scheme:
  Get behind the wheel of a brand‑new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost‑effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice:
  Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.