Receptionist, Administrative​/Clerical

At Citizens Advice Gateshead, every conversation matters. We’re looking for a friendly, confident and organised Receptionist to be the first face and voice people meet when they come to us for help. Based in the Davidson Building, you’ll play a key role in creating a calm, professional and welcoming environment for clients accessing our services. From greeting visitors and handling enquiries to supporting the advice team and keeping things running smoothly, this is a role where your people skills and attention to detail will make a real difference every day.

This role will support our weekend opening, so we’re looking for someone who is mainly available to work weekends.

What you’ll bring

A warm, professional and approachable manner

Experience in reception, customer service or another front-facing role

Strong communication and admin skills

Confidence handling sensitive information with care

The ability to stay calm, organised and helpful under pressure

What we offer

£25,880 FTE per annum

Part-time hours

Mainly weekend working

A chance to be part of a team making a real difference in the community

Start date:

1st July 2026

If you’re approachable, reliable and passionate about helping people, we’d love to hear from you.

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.