Customer Support Advisor

Hi, we’re Northern Gas and Power

Northern Gas and Power (a subsidiary of Global Procurement Group) are an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in managing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique sister company’s Clear

VUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.

Join our global team, with our vibrant head office in the UK and offices across Europe, India & Dubai. At NGP, you’ll work alongside experts in energy consultancy, procurement and trading, utilising AI tools to build solutions that drive measurable impact for thousands of organisations worldwide.

• Competitive Salary: £24,570
• Rapidly growing user base: Work directly with some of the UK’s largest, fastest growing, and most innovative companies.
• Learn from industry-leading experts: We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
• Work-life balance: No late finishes, keep your plans with friends and family.
• Career growth: We enjoy promoting from within!
• Extended Annual Leave for December: Based on company targets
• Company Supported Health Plan & Discounts: We are partnered with Simply Health & other partner discounts
• Northern Gas and Power are recognised as a Real Living Wage Employer

• Manage and prioritise customer enquiries received via telephone and email, ensuring timely and accurate responses
• Support the sales function by assisting with customer queries, including cost breakdowns, validations, and supporting information
• Investigate, manage, and resolve customer disputes in a calm, professional, and patient manner
• Maintain accurate and detailed customer records across CRM systems, ticketing platforms, and query trackers
• Handle all customer data and financial information securely, in line with data protection and company policies
• Use a range of systems and tools, including Microsoft Office, Excel, Word, and internal databases, to deliver a high standard of customer care
• Liaise directly with energy suppliers on behalf of customers to resolve billing, account, and service-related queries
• Work collaboratively as part of the NGP team, supporting colleagues, sharing insight, and contributing to positive business outcomes
• Support customer onboarding and go-live processes, proactively addressing and resolving any objections or concerns
• Identify and elevate potential risks to customer accounts in line with company procedures, supporting customer engagement and retention
• Ensure all activity is carried out in compliance with company policies, procedures, and regulatory requirements
• Undertake any other reasonable duties as required to support the business

• Has experience in the energy sector and customer service
• Comfortable operating in a fast-paced professional environment, both autonomously and as part of a wider team.
• Have the ability to objection handle
• Be able to manage your own workload effectively
• Be self-motivated and driven.
• Be capable of managing pressure and delivering against expectations.
• Can demonstrate clear, professional, and articulate communication skills, both verbal and written.
• Able to demonstrates strong analytical and problem-solving capability.
• Be resilient and positive, with a strong commitment to individual and team success.
• Comfortable working with multiple IT and Office systems including digital platforms.

Diversity in our heritage, inclusion in our future.

NGP is disability confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.

We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.

Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.

We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #Be You At NGP