Parts Advisor England, United Kingdom

About us

About us
:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Lookers Kia & Kia PBV Gateshead
Contract Type: Permanent full-time
Salary: £25,000 – £27,000 depending on brand experience, plus bonus!
Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 1pm on a rota basis)

Are you a Parts Advisor in search of a new challenge? You have arrived at the right place – we are on the hunt for an experienced and enthusiastic Parts Advisor. This is an excellent opportunity to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard‑working team of parts advisors, you will build relationships and manage our customer’s expectations.

As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions accurately and log any discrepancies of stock with the Parts Manager.

• Assist the Parts Manager with daily duties
• Complete vehicle health checks for workshop
• Ensure all items are correctly located and maintain stock control
• Receive orders and ensure returns are up to date
• Answer calls from customers
• Provide excellent customer care

You will have previous experience in a similar role, possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as independently. You will be a people person with strong verbal and written communication skills and be able to work both independently and as part of a dynamic team.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, the types of data we collect, the purposes for which we use it, who we may share it with, and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights.

Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.