Customer Service Expert

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Teleperformance is recognised by industry analysts and experts alike for delivering real results for our clients and is certified among the best workplaces in the UK.

Customer Service Specialist – Student Loans campaign.

In this role, you will receive inbound calls to support students and their families with loan applications, payments, eligibility, funding and related queries. This role supports students’ academic future by helping them secure financing.

Location:

Tyne River House, The Watermark, Gateshead NE11 9SZ
. Onsite only.

Start Date:

Monday 27th July 2026.

Contract:

Permanent.

Hours:

40 per week, scheduled between 8am and 7pm Monday‑Friday; no weekend work. Full‑time only, no part‑time hours.

Salary: £12.71 per hour.

Training: 11 days 9am‑6pm, followed by 10 days nesting. Full attendance required; no holidays during first 4 weeks.

• Work up to 9 hours per day, including 1 hour unpaid break and lunch.
• Start your day signing into systems and taking first call.
• Interact with a variety of customers – from quick information requests to challenging inquiries.
• Operate in a fast‑paced, high‑volume contact centre environment.

• Process excellence, collaboration, communication.
• Emotional intelligence, open‑mindedness, critical thinking.
• Solution‑orientation and entrepreneurship.
• Good attitude and ability to engage with diverse people.
• Ability to learn in a virtual training environment and collaborate with trainers and peers.
• Resilience on challenging calls while meeting quality and average handling time targets.
• Active listening and accurate use of knowledge base to convey information.
• Multitasking and navigating multiple complex systems with speed and accuracy.
• Flexibility, excellent attendance, and good time‑keeping.
• Secure stable internet connection, private working area with direct Ethernet connectivity.

Documentation required:
Passport or birth certificate, National Insurance number, recent address proof (last 3 months). We also require a DBS check and credit check; cost is covered by the employer. Employment is dependent on successful checks and right‑to‑work status in the UK.

• Paid classroom‑based training and 2‑week nesting.
• Internal progression path.
• Seasonal parties with food and drinks, where available.
• Employee Assistance Programme.
• Eye‑care vouchers.
• Target‑driven incentives and prizes.
• Employee engagement activities.